ILM Level 2 Certificate in Effective Team Member Skills in Fort Lauderdale (2024)

ILM Level 2 Certificate in Effective Team Member Skills Course Outline

TCV: 13

Unit 1: Developing Effective Team Member Skills 8003-227

CV- 10

Module 1: Responsibilities for Health and Safety within the Organisation

• Organisation’s Health and Safety Policies, Practices
• Identify a Hazard Within the Work Area and Outline the Risk
• How an Incident or Accident Associated with This Hazard?
• Responsibility in the Event of a Fire Evacuation or First Aid Incident

Module 2: Legal Requirements as a Team Member

• Why an Employment Contract/Agreement is Necessary?
• What They Should do if They Believe There is Unfair Discrimination
• Legal Obligations That Govern the Team

Module 3: Know how to contribute towards solving problems

• Problem Faced by a Team in the Organisation
• Solution Agreed by the Team Leader and the Team
• How This Solution Could Be Implemented?

Module 4: Communicate Effectively with the Team

• Identify own Strengths and Weaknesses in Communicating
• Identify Ways in Which Own Ability to Communicate with Other Team Members

Module 5: Understand What is Required When Communicating with Those Outside the Team

• Organisational Requirements When Communicating with Those Outside
• What Team Members Could do to Improve Communication with People

Module 6: Contribute to a Positive Work Environment Within a Diverse Team

• contribute to a positive work environment within a diverse team
• Example of Inappropriate Behaviour in the Team and Actions Should Be Taken

Module 7: How to use Physical Resources Efficiently?

• Resources Required for a Specific Team Activity and Explain Why it is Important
• How to Obtain Materials or Consumable Items for the Team?

Module 8: Manage Yourself and Your Time in Line with Your Team Goals

• Identify Own Strengths and Areas for Improvement
• Objectives to Help to Achieve the Team’s Goals or Targets
• Simple Time Management Technique

Module 9: Manage Yourself in a Stressful Situation

• Causes of Stress to Themselves and its Likely Impact on the Team
• Manage the Recognised Stress
• Sources of Support Available to the Individual in the Workplace

Unit 2: Developing Yourself as an Effective Team Member 8003-230

CV-3

Module 10: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe How a Group Becomes a Team
• Outline the Characteristics of a Good Team
• List the Advantages of Working in a Team

Module 11: Understand the Importance of Communication Within a Team

• Important for People Working in Teams
• Give Examples of Barriers to Communication

Module 12: Know How to Deal with Conflict in a Team

• Examples of Behaviours that Could Cause Conflict
• Outline Some Thing a Team Member can do

Module 13: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member
• Identify Ways to Improve Own Ability to Function Effectively in a Team

Who Should Attend this ILM Level 2 Certificate in Effective Team Member Skills Course?

The ILM Level 2 Certificate in Effective Team Member Skills Course is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. It is particularly beneficial for those seeking to improve their communication skills, conflict resolution abilities, and overall effectiveness as team members.

• Team Members
• Project Coordinators
• Junior Managers
• Customer Service Representatives
• Administrative Staff
• Sales Associates
• HR Assistants
• Technical Support Staff

Prerequisites of this ILM Level 2 Certificate in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Certificate in Effective Team Member Skills Course Overview

The ILM Level 2 Certificate in Effective Team Member Skills is designed to equip individuals with the fundamental skills required to excel in a team environment. In today’s collaborative workspaces, understanding how to function effectively within a team is crucial. This course delves into the essentials of teamwork, communication, and conflict resolution, making it relevant for professionals across various industries.

Mastering the art of teamwork is essential for any professional looking to contribute meaningfully to their organisation. Whether you’re an entry-level employee or a seasoned professional, the ability to work well within a team can significantly impact your career progression. This course is particularly valuable for those seeking to enhance their communication skills, manage conflict effectively, and improve their overall contribution to team success.

This 2-days training by The Knowledge Academy will provide delegates with practical insights and actionable strategies to enhance their effectiveness as team members. Through interactive sessions, participants will explore the dynamics of teamwork, learn how to overcome communication barriers, and develop strategies for resolving conflicts within a team. By the end of the course, delegates will have the knowledge and tools to significantly improve their performance as team members.

Course Objectives

• To understand the key differences between a group and a team
• To identify the characteristics of a successful team
• To explore the importance of effective communication within a team
• To learn techniques for resolving conflicts in a team setting
• To assess personal strengths and weaknesses as a team member
• To develop strategies to enhance personal effectiveness within a team

After completing the ILM Level 2 Certificate in Effective Team Member Skills Course, delegates will be equipped with the skills needed to excel in team environments. They will be able to communicate more effectively, contribute to team success, and resolve conflicts with confidence.